VGSC Holdings Ltd is committed to protecting and respecting your privacy. We take your privacy very seriously and we ask that you read this Privacy Notice carefully as it contains important information on:
the personal data we collect about you
how we look after your personal data when you visit our website (regardless of where you visit from)
with whom your personal data might be shared
your privacy rights and how the law protects you.
Who we are
VGSC Holdings Ltd also known as Vanquish Group is made up of different legal entities, This Privacy Notice is issued on behalf of the Group so when we mention “we”, “us” or “our” in this Privacy Notice, we are referring to the relevant company within the Group and how we are responsible for processing your data. We will let you know which entity will be the controller for your data when you purchase a product or service with us. Vanquish Expert Solutions Group ltd is the controller and responsible for this website
Vanquish Expert Solutions Group Ltd
Garner Facilities Services Ltd
MBC Cleaning Ltd
MBC Security Ltd
Personal data which we collect
Personal data provided by you
We collect personal data about you when you:
contact us verbally (in person or over the telephone)
contact us through via email
contact us via our website
apply for a job with us
complete customer feedback or surveys
visit our website
The personal data collected in the above manner may include your:
IP Address (Cookies)
Special categories of personal data
We do not seek to collect special category personal data via our website. However, our website does include text boxes which are designed for you to provide us with certain information and you should be aware that information you freely submit in these boxes may reveal to us certain information that may be considered as special category personal information.
Depending on the service we are providing we may seek to complete a DBS check, before commencing with this process we will obtain full consent from the individual.
Personal data about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
give consent on his/her behalf to the processing of his/her personal data;
receive on his/her behalf any data protection notices;
Monitoring and recording communications
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of legal requirements, training and contractual reasons.
When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter, fill out a form or enter information on our site.
How we use your personal data
We collect information about you so that we can:
identify you for contractual reasons
process any work you have with us
assist you with your queries in relation to our business
review any job applications you submit to us
detect and prevent fraud
customise our website and its content
notify you of any changes to our services that may affect you
carry out security vetting
improve our services using Cookies
We would like to send you information by post, email, or telephone about our products and services and special offers which may be of interest to you.
If you provide us with consent, we will share your details with the Group who may also send you similar marketing messages.
We will send you marketing messages in two ways:
When you click to subscribe on our website or tick the relevant consent box when you provide us with your personal data; or
Where we see a legitimate interest
You can opt out at any time by contacting us using the email address adminVG@vanquish-group.co.uk
Upon completing an enquiry to our business, this may lead to having to perform credit checks using the information you have provided, if services are to be rendered.
We may use your information to:
make credit decisions about you
prevent and detect fraud and money laundering
If you provide false or inaccurate information to us and we suspect fraud, we will record this.
When we might share your personal data with THIRD PARTIES
We do not, and will not, sell any of your personal data to any third party. We want to earn and maintain your trust, and we believe this is essential in order do that.
As an essential part of being able to provide our services to you, we do share your data with the following categories of third parties:
other companies within the group, as different companies within our group are responsible for different services;
professional advisers including lawyers, auditors and insurers who provide advice to us when we require it;
law enforcement agencies in connection with any investigation to help prevent unlawful activity;
We may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. If you would like any more information about the third parties which we work with to provide our services to you, please contact us on the contact details provided later in this Privacy Notice.
How we ask for Consent
In those cases, where we need your consent to hold and process your personal data, we will ask you to tick a box on any form requiring consent. By ticking these boxes, you are confirming that you have been informed as to why we are collecting the information, how this information will be used, for how long the information will be kept, who else will have access to this information and what your rights are as a data subject (all of which is set out in this Privacy Notice).
How we keep your personal data secure
To protect your information, we have policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner, and all systems that can access the information have the necessary security measures in place.
All employees, contractors and sub-contractors receive the necessary training and resources to ensure they understand their responsibilities in relation to all of our policies and procedures.
In additional to these operational measures we also use a range of technologies and security systems to reinforce the policies and procedures, including ensuring that:
access to personal data is strictly restricted to those employees who need access this information as part of their role
we store your personal data on secure servers and unauthorised external access to personal data is protected through the use of a firewall
To make sure that these measures are suitable, we run regular vulnerability tests, routinely scheduled audits are performed to identify areas of weakness and non-compliance.
How long do we keep your personal data
We shall only retain your information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you would like more information about how long we retain specific types of your information, please contact us on the contact details provided later in this Privacy Notice.
Transfers of your personal data out of the EEA
We do not normally transfer data outside of the EU. If we decide to store any other data outside of the EU, we will tell you before we do so.
The right to access information we hold about you
At any point you can contact us to request the information we hold about you. Once we have received your request we will respond within 30 days.
The right to correct and update the information we hold about you
If the information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.
The right to have your information erased
If you feel that we should no longer be using your information or that we are illegally using your information, you can request that we erase the information we hold. When we receive your request, we will confirm whether the information has been deleted or tell you the reason why it cannot be deleted. Please be aware that erasure of data could affect the services we provide you.
The right to object to processing of your information
You have the right to request that we stop processing your information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If data is no longer processed, we may continue to hold your information to comply with your other rights.
The right to ask us to stop contacting you with direct marketing
You have the right to request that we stop contacting you with direct marketing.
The right to data portability
You have the right to request that we transfer your information to another controller. Once we have received your request, we will comply where it is feasible to do so.
For your security we may need to verify your identity before we process your instructions above.
Cookies and tracking
What is a cookie?
Cookies are small text files containing small amounts of information which are sent to and stored on your computer, smartphone or other device when you access a website. Cookies are then sent back to the originating website on each subsequent visit or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
Cookies are used on the Website for a number of reasons. This includes the following:
to monitor and collect information about transactions placed on the Website
to allow users to log-in to their client account
for fraud prevention purposes and to generally safeguard privacy.
We use the following cookies:
Strictly necessary cookies – these are cookies that are required for the operation of our Website.
Analytical/performance cookies – they allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works;
Functionality cookies – these are used to recognise you when you return to our Website.
Targeting cookies – these cookies record your visit to our Website, the pages you have visited and the links you have followed. We will use this information to make our Website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Consent to cookies
Turning off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/ or visit http://www.allaboutcookies.org/.
If you have any queries about this Privacy Notice, need further information about how we use your personal data or wish to lodge a complaint, please contact us by any of the following means:
Post: Data Controller, Vanquish Expert Solutions Group Ltd, Unit 5 West Kingsdown Industrial Estate, London Road, West Kingsdown, Sevenoaks, Kent, TN15 6EL.
You also have the right to lodge a complaint with the Information Commissioner’s Office directly. Further information, including contact details, is available at https://ico.org.uk.
Changes to this PRIVACY NOTICE
This Privacy Notice was last updated May 2018